Case Studies
Beard Surgeon
Leading Scented Beard Brand in Westfield Stratford, White City and Trafford Centre
End-to-End Operational Enhancement
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What we did
Immersed ourselves within the business, leading multiple internal projects aimed at boosting operational efficiency and restructuring various aspects of the business, including supply chain, eCommerce, retail, and marketing operations.
Key results
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Reduced operational costs by+30%
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Enhancing team efficiency and workflows.
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Revitalised retail operations.
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Streamlined recruitment and training processes
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Optimised marketing operations and strategy.
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Revamped manufacturing process.
Wings Music
Christian Music Distribution Label services and publishing for independent artists worldwide
Investment Readiness​
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What we did
Conducted workshops, and led operational and financial modelling to support pre & post investment decisions.
Key results
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Established clarity on post investment hiring plan.
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Created a robust financial model with toggles for multiple scenarios.
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Created a high level operating model to shape post-investment growth plan.
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Designed and developed revamped investor pitch deck.
Treasure Tress
Europes leading
product discovery box
Integrated Operations​
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What we did
We partnered as a Fractional COO to transform daily operations by implementing frameworks for people, processes, and technology. We developed strategic plans to boost business growth and customer outreach, optimised logistics and fulfilment processes, and strengthened the team to enhance overall capabilities.
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Key results
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Achieved a 66% reduction in storage costs.
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Secured £100k worth of TV ad space, boosting brand visibility and market presence.
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Enabled the founder to focus on strategic tasks by freeing them from operational tasks.
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Enhanced workflow efficiency, particularly in fulfilment operations, through process optimisation.
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Managed logistics for retail pop-ups.
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Improved tech stack and managed software migrations.
BOHO LOCS
Global luxe hair
extension provider
Integrated Operations​
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What we did
Aligned operations to their refined strategy. We optimised the selection and migration of their fulfilments center, significantly increasing fulfilment speed. Additionally, we improved meeting structures and reporting mechanisms to boost transparency, accountability, and decision-making processes.
Key results
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Halved customer response and resolution times.
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Achieved 58% improvement in fulfilment speed
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Cultivated an environment of transparency, communication, and collaboration.
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Interviewed and onboarded the CMO.
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Streamlined processes and workflows to enhance overall productivity.
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Optimised inventory management restocking processes.
CHRISSY BALES
International luxury wig studio
Operational Advisory & Enhancement​
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What we did
We aligned strategic objectives, KPIs, and targets with past successes and anticipated demand surges. Revamped the operating model to enhance operational efficiency and streamline workflows. Optimised the technology infrastructure to support omni-channel payments and operations. Additionally, we developed a strategic talent acquisition plan to recruit the necessary talent to drive the business forward.
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Key results
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Increased revenue by +69% within a span of just under 12 months.
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Streamlined workflows to enhance overall productivity, ensuring smooth operations across the board.
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Fine-tuned the tech stack to optimise order management processes.
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Implemented improved reporting, providing actionable insights to inform future decisions.
MANJE HEALTH
DigiHealth Provider
Operational Advisory​
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What we did
We conducted a business model validation through stakeholder interviews and led the selection process for their financial partners. Additionally, we developed a refined business model and a high-level operating model design, accompanied by implementation recommendations.
Key results
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Validated the business model, instilling confidence in Manje to introduce their new offering to African governments and European diaspora communities.
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Selected suitable financial partners to enable cross-border payment processing.
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Developed a high-level operating model that provided a clear roadmap for Manje Health to effectively manage and scale their offering.