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Services

Customer Experience Optimisation

Improving customer satisfaction, retention, and spend per visit.

  • Mapping and optimising end-to-end customer journeys (online and offline).

  • Streamlining returns, refunds, and post-purchase engagement processes.

  • Training staff to deliver standout customer service in-store and online.

  • Implementing loyalty programs to increase repeat purchases and customer lifetime value (CLTV)

Omnichannel Retail Operations

Increasing revenue from synchronised channels, reducing operational bottlenecks

  • Developing seamless integration between e-commerce and physical store operations.

  • Developing localised retail strategies through analytics.

  • Supporting digital transformation for physical stores.

  • Implement systems to track and optimise omni-channel performance.

Inventory and Supply Chain Optimisation

Reducing holding costs, improving cash flow, and better product availability.

  • Designing inventory management processes to reduce overstock and stock-outs.

  • Implementing forecasting tools to predict demand and align with sales trends.

  • Streamlining supply chain processes to improve speed and reduce costs.

  • Create agile systems to adapt to seasonal or market shifts.

Revenue
Operations 

Shortening sales cycles, aligning commercial teams, and data-driven decision-making.

  • Aligning marketing, sales, and customer service processes to maximise revenue opportunities.

  • Implementing and optimising CRM systems to track customer data and buying behaviour.

  • Creating upselling and cross-selling frameworks for online and offline touch points.

  • Developing dashboards and analytics for real-time revenue insights.

Retail Pop-Up & Experiential Operations

Increasing brand awareness, customer acquisition, and measurable sales growth from activations.

  • Designing and executing high-impact retail pop-ups and events.

  • Managing staffing, inventory, and operational workflows for temporary locations.

  • Integrating data capture tools during events to inform future marketing and sales strategies.

  • Providing post-event analytics and ROI measurement.

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