Services
Customer Experience Optimisation
Improving customer satisfaction, retention, and spend per visit.
-
Mapping and optimising end-to-end customer journeys (online and offline).
-
Streamlining returns, refunds, and post-purchase engagement processes.
-
Training staff to deliver standout customer service in-store and online.
-
Implementing loyalty programs to increase repeat purchases and customer lifetime value (CLTV)
Omnichannel Retail Operations
Increasing revenue from synchronised channels, reducing operational bottlenecks
-
Developing seamless integration between e-commerce and physical store operations.
-
Developing localised retail strategies through analytics.
-
Supporting digital transformation for physical stores.
-
Implement systems to track and optimise omni-channel performance.
Inventory and Supply Chain Optimisation
Reducing holding costs, improving cash flow, and better product availability.
-
Designing inventory management processes to reduce overstock and stock-outs.
-
Implementing forecasting tools to predict demand and align with sales trends.
-
Streamlining supply chain processes to improve speed and reduce costs.
-
Create agile systems to adapt to seasonal or market shifts.
Revenue
Operations
Shortening sales cycles, aligning commercial teams, and data-driven decision-making.
-
Aligning marketing, sales, and customer service processes to maximise revenue opportunities.
-
Implementing and optimising CRM systems to track customer data and buying behaviour.
-
Creating upselling and cross-selling frameworks for online and offline touch points.
-
Developing dashboards and analytics for real-time revenue insights.
Retail Pop-Up & Experiential Operations
Increasing brand awareness, customer acquisition, and measurable sales growth from activations.
-
Designing and executing high-impact retail pop-ups and events.
-
Managing staffing, inventory, and operational workflows for temporary locations.
-
Integrating data capture tools during events to inform future marketing and sales strategies.
-
Providing post-event analytics and ROI measurement.